Refund policy

Mashluxe – Return & Exchange Policy

At Mashluxe, your satisfaction is at the heart of everything we do. Our return process is simple, fair, and genuinely customer-friendly.
We don’t just say it — we mean our policy.

Our No-Questions-Asked Promise

If your product meets the return criteria below, we accept the return with absolutely no questions asked.

Return Eligibility

You can request a return or exchange if:

The product is unused or not used more than 20%

The product is undamaged

The product is in its original condition and packaging

The return request is submitted within 15 days of delivery

If these conditions are fulfilled, your return is approved—no explanations required.

Return & Refund Process

Once we receive the item and it passes our quality check, we will process your:

Exchange, or

Refund (as per your preference)

We keep the process transparent, quick, and hassle-free.

Non-Returnable Items

Products used beyond 20%

Washed, damaged, or altered items

Items without original packaging, tags, or accessories

Requests made after 15 days

How to Request a Return

1. Contact our support team with your order number

2. Share photos/videos of the product

3. Once verified, our team will guide you through the return process