Refund policy

At Mashluxe, we are committed to providing high-quality skincare products. If you receive a product that is damaged, defective, incorrect, or incomplete, we will be happy to assist you.

Eligibility for Returns

You may request a return or replacement if:

• You receive the wrong product.
• Your product arrives damaged during transit.
• The product has a manufacturing defect.
• Your order is incomplete or contains missing items.

Return requests must be submitted within 48 hours of receiving your order.

To be eligible, the product must be unused, unopened, and in its original packaging.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare products.
• Products with damaged or missing original packaging.
• Products damaged after delivery due to improper handling or storage.
• Products returned because of a change of mind.

How to Request a Return

To request a return or replacement, please contact our customer support and provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping package, if applicable.
• A brief description of the issue.

Our team will review your request and respond as quickly as possible.

Replacement Policy

If your request is approved, we will arrange a replacement for the affected product, subject to product availability.

Refund Policy

Refunds are only issued when:

• A replacement product is unavailable.
• The order cannot be fulfilled.
• A return request is approved and qualifies for a refund.

Approved refunds will be processed using the original payment method where possible. Cash on Delivery refunds will be made through bank transfer or another agreed payment method.

Refunds are typically processed within 5 to 10 business days after approval.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the standard return process will apply if the order meets the eligibility requirements.

Patch Test Recommendation

Every skin type is unique. We recommend performing a patch test before using any skincare product.

Mashluxe is not responsible for individual allergic reactions or skin sensitivities unless the product is confirmed to have a manufacturing defect.

Contact Us

If you have any questions about returns, replacements, or refunds, please contact our customer support.

Email: support@mashluxe.com

Website: www.mashluxe.com