Shipping policy
Mashluxe – Shipping Policy
Thank you for shopping with Mashluxe. We work hard to ensure your order is processed quickly and delivered safely.
Order Processing
Orders are processed within 1 to 2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
• Major Cities: 2 to 4 business days.
• Other Areas: 3 to 7 business days.
Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before your order is confirmed.
Any promotional free shipping offers will be clearly mentioned on the website.
Cash on Delivery
Cash on Delivery is available in eligible areas across Pakistan.
Please ensure that someone is available to receive and pay for the order at the delivery address.
Order Tracking
Once your order has been dispatched, you may receive tracking information through SMS, email, or WhatsApp, depending on the available service.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Mashluxe is not responsible for delays or failed deliveries caused by incorrect addresses or inaccurate contact information.
Failed Delivery Attempts
If the courier is unable to deliver your order after multiple attempts, the package may be returned to us.
Our support team will contact you to arrange redelivery if applicable.
Delivery Delays
While we strive to deliver every order on time, delays may occur due to:
• Public holidays.
• Weather conditions.
• Courier operational issues.
• High order volumes.
We appreciate your patience in such situations.
International Shipping
Currently, Mashluxe delivers within Pakistan only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Need Help?
If you have any questions regarding shipping or delivery, please contact our customer support.
Email: support@mashluxe.com
Website: www.mashluxe.com
Phone: 0315-8159273
Location: MashLuxe Customer Support, Gujranwala, Pakistan